Fulfillment and Refund Policy
Effective date: September 22, 2026
This policy explains how Your Narrative Edge LLC delivers the services you buy and how cancellations and refunds work. It is part of our Terms of Service. If you have a signed agreement with us, that agreement controls where it differs from this policy.
1. What we deliver
We provide professional services, not physical goods. Nothing is shipped. Services include brand storytelling, content and video production, advertising management, funnel and website design, marketing automation, and call center services. The scope, deliverables, and timeline for your engagement are set out in your proposal or agreement.
2. When work starts
Work begins once your agreement is signed and your first payment has cleared. We will confirm your start date and your onboarding steps by email.
3. How work is delivered
Digital deliverables such as copy, video files, designs, and reports are delivered electronically, by email, shared drive, or directly into the platforms you give us access to. Ongoing services such as ad management and call center coverage are delivered continuously over each billing period.
4. Revisions
Revision rounds, where included, are listed in your agreement. Additional revisions or changes in scope are quoted separately before we do the work.
5. Cancellation
Ongoing engagements can be cancelled by either party with 90 days' written notice, unless your agreement sets a different notice period. Send notice to dustin@yournarrativeedge.com. Fees for work performed through the end of the notice period remain due.
6. Refunds
- Work not yet started. If you cancel before we have started work on a prepaid item, we will refund the amount paid for that item.
- Work in progress or completed. Fees for work already performed or delivered are not refundable. If a prepaid item is partly complete, we will refund the unused portion in proportion to the work not yet performed.
- Third-party costs. Advertising spend paid to platforms, software subscriptions, stock media, and other third-party costs are not refundable by us.
- How refunds are paid. Approved refunds are returned to the original payment method within 10 business days.
7. Questions and disputes
If something is not right with your deliverables, email dustin@yournarrativeedge.com before starting a chargeback. Most problems can be fixed faster directly, and we will respond within two business days.
8. Contact
Your Narrative Edge LLC
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dustin@yournarrativeedge.com